Practice Information
Location
Level 3, 102 Adelaide St. Brisbane City
*Next to King Geroge square and Brisbane City Hall
Opening Hours
Clinic Opening Hours
Mon-Fri:8:00am-6:00pm
Sat,Sun,Public Holiday: 10:00am – 3:00pm
Phone/Video Consultation
Mon,Fri: 8:00am – 7:00pm
Sat,Sun,Public Holiday: 10:00am – 5:00pm
We refer all after hour consultations to House Call Doctor.
Phone 13 55 66
Fees
- Out of Pocket for a 15 minutes Standard consultation: $50 (Total $92.85 with Medicare Rebate $42.85)
>20 minuets Long Consultation: $90 (Total $172.9 with Medicare Rebate $82.9)
*International patients have a different fee schedule, please call us to find out. - Telehealth fee is the same as above for Medicare Card holders (Note: Telehealth for people who haven’t been seen by our doctor Face-To-Face over the last 12 months cannot claim the Medicare Rebate unless the consultations are for some specific conditions. This means the Standard/Long telehealth consultation fee is private fee and it is $92.85/$172.9, respectively).
- Bulk Billing for people under 16 years old.
- $10 discount for DVA card holders for weekday 8am-6pm (No discount outside of this period).
- Fee for Saturday Face to Face consultation 10:00-3:00pm is different from the above.
- Fee for every consultation of weekdays 7:30-8:00am and telehealth evening time 6:00-7:00pm is different from the above.
- If you book a standard consultation and the consultation takes more than 20 minutes, you will be charged a long consultation fee.
- People with private insurance (including OSHC) will be covered by the private insurance (generally, the same amount as a Medicare card holder’s Medicare Rebate).
- The above fee may differ to people who only have overseas insurance.
- Out of Pocket fee can vary depending on consultations and it is at the discretion of each GP.
- There are some private fee only consultations, even for people with a Medicare Card, such as commercial driver’s license certificate, mole/wart removal, etc.
- Some vaccines cost a private fee if there are no Medicare eligible conditions.
- Some investigations and treatments/procedures cost an Out-of-Pocket fee such as ECG, suture, dressing, excisions, biopsies, ear syringe, contraceptive insertion, etc.
- Telehealth fee is the same as above for Medicare Card holders (Note: Telehealth for people who haven't been seen by our doctor Face-To-Face over the last 12 months cannot claim the Medicare Rebate unless the consultations are for some specific conditions. This means the Standard/Long telehealth consultation fee is private fee and it is $81.4/$160.1, respectively).
- Bulk Billing for people under 16 years old and people over 65 years old with the AgePension.
- $10 discount for DVA card holders for weekday 8am-6pm (No discount outside of this period).
- Fee for Saturday Face to Face consultation 10:00-3:00pm is different from the above.
- Fee for every consultation of weekdays 7:30-8:00am and telehealth evening time 6:00-7:00pm is different from the above.
- If you book a standard consultation and the consultation takes more than 20 minutes, you will be charged a long consultation fee.
- People with private insurance (including OSHC) will be covered by the private insurance (generally, the same amount as a Medicare card holder's Medicare Rebate).
- The above fee may differ to people who only have overseas insurance.
- Out of Pocket fee can vary depending on consultations and it is at the discretion of each GP.
- There are some private fee only consultations, even for people with a Medicare Card, such as commercial driver's license certificate, mole/wart removal, etc.
- Some vaccines cost a private fee if there are no Medicare eligible conditions.
- Some investigations and treatments/procedures cost an Out-of-Pocket fee such as ECG, suture, dressing, excisions, biopsies, ear syringe, contraceptive insertion, etc.
- Private fee for non-Medicare Card holder, but this will be covered by private insurances. Private fee can vary depending on consultations and it is on discretion of each GP.
- There are some private fee only consultations even for people with Medicare card such as commercial driver's license certificate, mole/wart removal, medicinal cannabis for people without Medicare card, etc.
- Vaccines cost private fee if there is no Medicare eligible conditons.
- Some investigations and treatments/procedures cost Out-of-Pocket fee such as ECG, pregnancy test, urine test, suture, dressing, excisions, biopsies, ear syringe, contraceptive insertion, drugs administration, etc .
Fees
Monday – Friday (8am-6pm)
- Standard: $68
- Long: $132
- Extended: $200
Monday – Friday (8am-6pm)
18/5/2023 – site open day: discounted private fee
Standard: $50 out of pocket (if you have private insurance, it may cover a part or full payment))
Additional fee will apply for the following time.
- Weekdays 6-8pｍ: +$20
- Saturday 8am-1pm: +$20
- Weekdays Before 8am & After 8pm: +$40
- Saturday Before 8am & After 1pm: +$40
- Sunday and Public Holiday: +$40
- Private fee for non-Medicare Card holder, but this will be covered by private insurances. Private fee can vary depending on consultations and it is on discretion of each GP.
- There are some private fee only consultations even for people with Medicare card such as commercial driver's license certificate, mole/wart removal, medicinal cannabis for people without Medicare card, etc.
- Vaccines cost private fee if there is no Medicare eligible conditons.
- Some investigations and treatments/procedures cost Out-of-Pocket fee such as ECG, pregnancy test, urine test, suture, dressing, excisions, biopsies, ear syringe, contraceptive insertion, drugs administration, etc .
Policy for People having respiratory / flu symptoms
When making a booking
We recommend to book proper time frame for your consultation.
Generally, one standard time consultation is for one issue. If your issues are two or more, please make a longer consultation.
The first visit to see our GPs requires 30 minutes consultation.
If you don’t know the time frame for your issue, please contact our staff.
Policy for cancellation
We understand that unexpected issues can happen and you may have to cancel an appointment. If that happens, we ask for appointments to be cancelled and you notify us at least 6 hours in advance.
$50.00 fee for appointments that didn’t meet the above criteria or if you do not attend your appointment.
This fee needs to be paid prior to booking your next appointment.
Policy for not paid
Telehealth (video) and Telephone consultation
Fee for Telehealth (video) and Telephone consultation is the same as Face-to-Face consultation fee.
Patients who had a Face-to-Face consultation with one of our GPs in tour clinic over the last 12 months are eligible to have Medicare funded Telehealth (video) and Telephone consultation.
Patients who didn’t have a Face to Face consultation with one of our GPs in our clinic over the last 12 months are not eligible to have Medicare funded Telehealth (video) and Telephone consultation. In this case, patients are still able to have Telehealth (video) and Telephone consultation if you are agreeable with that private fee will be incurred.
For some conusltations such as GP care plan, Mental Health Care Plan, it is necessary to be either Face-to-Face or Telehealth/video consultation and this can not be done by Telephone consultation.
Patients who want to have Telehealth (video) Consultation, we will advise how to do it.
Regular script request service
For our regular patients who needs repeat regular script, we can address in this script only system.
– Non-urgent (normally, it is address within 48 hours) $20
– Urgent (needing he script within 24 hours) $30
Please note that Schedule 8 drugs and some drugs can not be prescribed in this system and they need to be prescribed by consultations with GPs.
Referral request service
For our regular patients who needs referral only, we can address in this referral only service system.
-Non-urgent (normally, it is address within 48 hours) $20
-Urgent (needing he script within 24 hours) $30
Please note that some referrals can not be done in this system and they need to be done by consultations with GPs.
Investigation results
Please be aware that if you had an investigation, you would need another follow up consultation. Normal blood tests come back in 2-3 days and normal x-ray comes back in 1-2 days (depending of type of investigation). GPs advise when to come back.
We also recall once investigation results come back. Therefore, please make another booking, once you get the recall message.
Please note our GPs recall you, even if investigation result is normal. We believe that notifying and discussing investigation result are a part of holistic approach and very important in the continuous medical care.
Please note that a consultation of discussing investigation result is not bulk billed. It follows the mixed billing consultation fee policy.
Urgent consultation request
If the condition is really urgent, you should call 000 or go to Emergency Department of nearest hospital.
If you think it is not the case of above and wants to have consultation with a GP on that day, our GPS will have on-the-day spots for this possible case and try to accommodate as much as possible.
Confidentiality and non-judgmental approach
Our GPs are all aware of the Australian GPs standard and importance of confidentially and non-judgmental approach.
We value this standard so that everyone can feel comfortable to come in to our clinic.
Suggestion and Feedback
Zero tolerance to abuse
We have zero tolerance to any form of abuse to any of our member in our clinic.
We solve this matter in a proper way if that happens.
Out of surgery visits
After hours services
When the surgery is closed our telephones answering service will instruct you on our practice opening hours as well as providing information of accessing care outside normal opening hours. The Home Doctor Service provides a GP home visit on behalf of our doctors to those who require a doctor in the after hours period.
Direct phone number : 13 72 45
Communication policy
You can communicate us through the phone (07)34389835 or email reception@skyarchmedicalclinic.com.au.
We will get back to your email within 1 business day. Any missed phone call, please leave a message and we will get back to you within 1 business day.
How to provide feedback or complaints
To provide feedback please email reception@skyarchmedicalclinic.com.au or call (07)34389835.
To make a complaint, please contact us to fill out a form and email to reception@skyarchmedicalclinic.com.au. We will get back to you within 7 business days.
Get To Know Us
Welcome To
SkyArch Medical Clinic
Location:
Level 3, 102 Adeleadie Street Brisbane City QLD 4000
Come up via the lift to level 3 of the building 102 Adelaide St Brisbane City. The building is right next to the King George bus station. It is facing King Geroge Square and Adelaide street.
Why Choose Us
Our Philosophy
General Practice looks after universal issues.
We challenge tackling those universal issues. We try to help people in front of us. This is our philosophy and pride.