Practice Information
Location
Level 3, 102 Adelaide St. Brisbane City
*Next to King George Square and Brisbane City Hall
Opening Hours
Clinic Opening Hours
Weekdays
8:00am – 6:00pm
Weekends & Public Holidays
10:00am – 3:00pm
Phone/Video Consultation
Weekdays
8:00am – 7:00pm
Weekends & Public Holidays
10:00am – 5:00pm
We refer all after hour consultations to House Call Doctor.
Phone 13 55 66
Fees
- Standard consultation (15 mins): $50 (Full fee of $92.85 with Medicare rebate of $42.85).
- Long consultation (>15 mins): $90 (Full fee of $172.90 with Medicare rebate of $82.90.
*International patients have a different fee schedule. Please call us to find out.
**Please note that the fees are the same for telephone/telehealth consultations. - Private insurance holders will still be charged the out-of-pocket fee. Please check your cover for more information.
- Bulk-billing is only available for people under 16 years of age and DVA Card Holders.
Other information
- The out-of-pocket fee may vary at the discretion of each GP.
- If you book for a Standard Consultation but exceed 15 minutes, you will be charge for a Long Consultation.
- Please note that there are additional fees on weekends and public holidays.
- Holders of Overseas Health Insurance (OSHC/OVHC) will be required to pay the full consultation fees and claim the rebate from the Insurance Provider themselves.
- There are some private-fee-only consultations (i.e. Commercial Driver’s License Certificate, mole/wart removal, etc).
- There are some investigations/treatments/procedures that incur out-of-pocket fees (i.e. ECG, suture, dressing, excisions, biopsies, ear syringe, contraceptive
- Some vaccines cost a private fee (if there are no Medicare eligible conditions).
Fees
Monday – Friday (8am-6pm)
- Standard: $68
- Long: $132
- Extended: $200
Monday – Friday (8am-6pm)
18/5/2023 – site open day: discounted private fee
Standard: $50 out of pocket (if you have private insurance, it may cover a part or full payment))
Additional fee will apply for the following time.
- Weekdays 6-8pｍ: +$20
- Saturday 8am-1pm: +$20
- Weekdays Before 8am & After 8pm: +$40
- Saturday Before 8am & After 1pm: +$40
- Sunday and Public Holiday: +$40
- Private fee for non-Medicare Card holder, but this will be covered by private insurances. Private fee can vary depending on consultations and it is on discretion of each GP.
- There are some private fee only consultations even for people with Medicare card such as commercial driver's license certificate, mole/wart removal, medicinal cannabis for people without Medicare card, etc.
- Vaccines cost private fee if there is no Medicare eligible conditons.
- Some investigations and treatments/procedures cost Out-of-Pocket fee such as ECG, pregnancy test, urine test, suture, dressing, excisions, biopsies, ear syringe, contraceptive insertion, drugs administration, etc .
Experiencing respiratory / flu-like symptoms
If you have any respiratory/flu-like symptoms (such as a fever, cough, runny nose, sore throat, fever, headache, muscle ache, etc), we request that you do not come to the clinic in-person. Please instead book a telephone/telephone consultation with your GP.
This policy is to protect the safety of our patients and staff. We sincerely appreciate your understanding.
Making a booking
Please ensure there is adequate time within your requested booking slot to address.
Cancellation Policy
We understand that due to unforeseen circumstances you may have to cancel an appointment. If need to cancel your appointment, we ask that you notify us at least 6 hours in advance.
Please note there will be a $50 cancellation fee for patients who fail to notify the clinic accordingly or do not attend the appointment. This fee must be paid prior to booking your next appointment.
Policy for unpaid fees
After a consultation, patients who do not pay the consultation fee within 24 hours, will incur an additional $100 fee. Patients with unpaid fees will not be able to make another booking with us.
Telephone (video) and Telephone Consultations
Consultation fees for telehealth (video) and telephone consultations are the same as in-person consultation fees.
Patients who have had a face-to-face consultation with one of our GPs at our clinic within the last 12 months are eligible for a Medicare covered telehealth (video) and telephone consultation.
Patients who have not had a face-to-face consultation with one of our GPs in our clinic within the last 12 months are not eligible to have Medicare-covered telehealth (video) or telephone consultation. These patients are still able to have these consultations but will be billed the private fee.
Please note, consultations such as a GP care plan, Mental Health Care Plan require either a face-to-face or telehealth/video consultation and cannot be via a telephone consultation.
Regular Script Request Service
For our regular patients who require a repeat regular script, the below fees apply:
- Non-urgent (addressed within 48 hours) $20
- Urgent (needing requiring a script within 24 hours) $30
Please note that Schedule 8 drugs and some drugs cannot be prescribed via this system and they must be prescribed through consultations with GPs.
Referral Request Service
For our regular patients who needs referral only, we can address in this referral only service system.
- Non-urgent (normally, it is address within 48 hours) $20
- Urgent (needing he script within 24 hours) $30
Please note that some referrals can not be done in this system and they need to be done by consultations with GPs.
Test Results
Please be aware that patients who have taken tests require a follow-up consultation. Generally, blood tests come back within 2-3 days and X-ray results come back within 1-2 days. The timing will depend on the type of investigation. Your GPs will advise you on when to come back.
Please note our GPs will ask for a consultation even if investigation result is normal. We believe that notifying and discussing investigation results are a part of our holistic approach and is very important in the continuous medical care.
Please note that a consultation to discuss test results are not bulk billed. It follows the mixed billing consultation fee policy.
Urgent consultation request
If the condition is really urgent, you should call 000 or go to Emergency Department of nearest hospital.
If you think it is not the case of above and wants to have consultation with a GP on that day, our GPS will have on-the-day spots for this possible case and try to accommodate as much as possible.
Confidentiality and non-judgmental approach
Our GPs are all aware of the Australian GPs standard and importance of confidentially and non-judgmental approach.
We value this standard so that everyone can feel comfortable to come in to our clinic.
Suggestion and Feedback
Zero tolerance to abuse
We have zero tolerance to any form of abuse to any of our member in our clinic.
We solve this matter in a proper way if that happens.
Out of surgery visits
After hours services
When the surgery is closed our telephones answering service will instruct you on our practice opening hours as well as providing information of accessing care outside normal opening hours. The Home Doctor Service provides a GP home visit on behalf of our doctors to those who require a doctor in the after hours period.
Direct phone number : 13 72 45
Communication policy
You can communicate us through the phone (07)34389835 or email reception@skyarchmedicalclinic.com.au.
We will get back to your email within 1 business day. Any missed phone call, please leave a message and we will get back to you within 1 business day.
How to provide feedback or complaints
To provide feedback please email reception@skyarchmedicalclinic.com.au or call (07)34389835.
To make a complaint, please contact us to fill out a form and email to reception@skyarchmedicalclinic.com.au. We will get back to you within 7 business days.
Get To Know Us
Welcome To
SkyArch Medical Clinic
Location:
Level 3, 102 Adeleadie Street Brisbane City QLD 4000
Come up via the lift to level 3 of the building 102 Adelaide St Brisbane City. The building is right next to the King George bus station. It is facing King Geroge Square and Adelaide street.
Why Choose Us
Our Philosophy
General Practice looks after universal issues.
We challenge tackling those universal issues. We try to help people in front of us. This is our philosophy and pride.